When you are in desperate need of an appliance repair company, don’t settle for the first one you find. The appliances in your home or business were costly to purchase and install – you don’t want to trust their well-being to just anyone. Following are some specific questions to ask before deciding on an appliance repair company.
Do They Have Reliable References?
Networking with friends, family and co-workers can produce an interesting list of results when you are looking for dependable companies to complete work at your home. While you may trust your close acquaintances’ opinions, ask the appliance repair company for a list of references. In some cases, gaining a positive opinion from an outside, unbiased source may be a deciding factor when choosing among multiple options.
Are They Upfront With Pricing?
Avoid companies that do not disclose their full price list. If they charge to travel to your home, they should say so up front. While they may not be able to anticipate every repair your appliance needs, they should explain a general price range for their services based on how you describe the problem. Transparency in pricing is key when searching for honest, straightforward workers.
How Long Has the Company Been in Business?
Learning about the company’s history can tell you how many years of experience they have in the field. It is a helpful measure of their reputation. Businesses that have a solid reputation in the community must be offering a high-quality, desirable service for area residents.
Do They Have Specialized Training?
Ask about the professional training of all appliance mechanics on staff. Do they specialize in one brand or do they service all makes and models? It would be disappointing to schedule an appointment with a company only to find out they have no proven history with the specific brand of appliance you own.
Do They Guarantee Their Work?
Confident appliance repair companies stand by the services they provide. If the technicians are certain they can identify and successfully repair the problem, they will not hesitate to encourage you to call them if any other issues arise after their visit. Ask about what warranties they offer prior to signing a service agreement contract.
Are They Local?
Inquire about the company’s service area. If the team is based near your home, they will be able to provide repairs faster, leaving you with less time to somehow manage without the appliances you need each and every day.
Is it Easy to Make an Appointment?
Call the company or view their website. Is their contact information listed in plain sight? Do they offer appointment times on the weekends? Can you fill out an online inquiry form? Companies with a focus on customer service will streamline the scheduling process so you exert as little effort as possible.
Contact Peter’s Appliance for an appliance repair company focusing on customer satisfaction, affordability and efficiency.